SHIPPING AND DELIVERY
DELIVERY METHOD
At Decathlon Philippines, we cover three (3) major areas for online orders:
| COST | SCHEDULE* | TIME | ESTIMATE** | |
| CLICK & COLLECT | FREE | Daily | 10:00AM-10:00PM This service is currently unavailable due to the ECQ. | 3 hours after payment confirmation This service is currently unavailable due to the ECQ. |
| METRO MANILA | Starts at PHP 100 | Monday to Saturday | 9:00AM-10:00PM Due to the ECQ, our cut off time is 6:00PM. | 8 - 10 business days Please expect delays due to the community quarantine. |
| GREATER MANILA | Starts at PHP 150 | Monday to Saturday | 9:00AM-10:00PM Due to the ECQ, our cut off time is 6:00PM. | 12 - 15 business days Please expect delays due to the community quarantine. |
| PROVINCIAL AREAS | Starts at PHP 200 | Monday to Saturday | 9:00AM-10:00PM Due to the ECQ, our cut off time is 6:00PM. | 15 - 20 business days Up to 25-30 business days for remote areas* Please expect delays due to the community quarantine. |
*HOLIDAYS EXCLUDED
**An additional three (3) business days will be added for all voluminous and bulky orders above 30KG.
Assembly of voluminous and/or bulky items such as bikes, treadmills, home gyms, and similar items are not included in Decathlon Philippines' delivery services.
UPDATED DELIVERY COVERAGE
As of MAY 2020
Due to the Enhanced Community Quarantine, our delivery coverage may be limited depending on your area/delivery address. To know more about our delivery coverage and serviceable areas, kindly contact our customer happiness team at contact.philippines@decathlon.com.
METRO MANILA*
Subject to limitations due to the Enhanced Community Quarantine.
Binondo, Caloocan City, Ermita, Intramuros, Las Pinas, Makati, Malabon, Malate, Mandaluyong, Malate, Marikina, Muntinlupa, Navotas, Paco, Pandacan, Paranaque, Pasay, Pateros, Port Area, Quezon City, Quiapo, Sampaloc, San Juan City, San Miguel, San Nicolas, Santa Ana, Santa Cruz, Taguig City, Tondo I and II, Valenzuela
GREATER MANILA*
Subject to limitations due to the Enhanced Community Quarantine.
Batangas, Bulacan, Cavite, Laguna, Rizal
PROVINCIAL AREAS*
Subject to limitations due to the Enhanced Community Quarantine.
Bataan, Benguet, Cagayan, Isabela, La Union, Nueva Ecija, Nueva Vizcaya, Pampanga, Pangasinan, Tarlac, Zambales, Albay, Camarines Norte, Camarines Sur, Quezon, Catanduanes, Oriental Mindoro, Cebu, Eastern Samar, Iloilo, Leyte, Negros Occidental, Negros Oriental, Northern Samar, Southern Leyte, Western Samar, Davao del Norte, Davao del Sur, Misamis Oriental, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, Misamis Occidental, Lanao del Norte
NON DELIVERABLE AREAS (SPECIFIC MUNICIPALITIES AND BARANGAY)
Subject to limitations due to the Enhanced Community Quarantine.
We at Decathlon aim to have our products 100% available nationwide. Yet due to geographical restrictions and limitations, we apologize that our carriers will not be able to make deliveries to a number of municipalities and barangay(s) in the country. To see the complete list of non-deliverable areas, please click here: Non-Deliverable Areas
ORDER TRACKING
To know more the status of your order, kindly contact our customer happiness team at contact.philippines@decathlon.com.
If for any reason you are not available to receive your order, kindly call our courier to reschedule your delivery date. Should you fail to receive your order after three (3) consecutive reschedules, the courier will return your parcel to the store for you to pick up. If you won't be available to receive your order, please leave an authorization letter and ID with whoever else will be around to receive your package.
Should there be any questions regarding the delivery coverage and fees, please don't hesitate to contact our Customer Happiness Team. We will be very happy to assist you!
