As part of our safety and quality controls and our constant dialogue with customers, we, together with our customers, have become aware that this product does not meet our desired level of safety.
BABY SEAT 100 BCLIP
Thank you for the confidence you have placed in us by buying a BTWIN Baby Seat 100 B CLIP. As part of our quality and safety processes, BTWIN teams have identified a potential risk: In very rare cases, the attachment point of the child’s buckle is likely to break. This happens if a turquoise blue line appears on the front of the black buckle.
In the case where you find out this turquoise blue line in your baby seat, we invite you to return to your nearest DECATHLON Store.
This defective product will be exchanged (according to the stock availability: another model will be proposed), or you will be refunded. In case of any doubts during the checking, please go to your Decathlon’s store. Our customer relations center is at your disposal to answer any questions to: 850-3322, Monday to Sunday 10am - 10pm We thank you for your understanding and apologize for the inconvenience.
ONNIGHT 410 HEADLAMP
Reference: 8364850 (2077967), 8485678 (2537422)
Brand: GEONAUTE, KALENJI
Thank you for the confidence you have placed in us by buying an OnNight 410 Headlamp. As part of our quality and safety processes, Kalenji and Geonaute teams have identified a potential risk: the light's battery might overheat during recharge, and may expose users to a potential fire/burning risk. This phenomenon only occurs rarely, (only 1 known case identified), however we do not want to take any chances regarding our users' safety, so we are now recalling the said products.
AS A PRECAUTIONARY MEASURE, WE INVITE YOU TO RETURN YOUR ONNIGHT 410 HEADLIGHT IN THE NEAREST DECATHLON STORE IN ORDER TO GET A REFUND.
BABY SEAT 7-15KG ALL SLOT BLUE
Reference: 8545640 (2686093)
If you bought the following product : BABY SEAT 7-15KG ALL SLOT BLUE NABAIJI , between February 1st, 2019 and July 14th, 2019, you are concerned by this information
As part of our quality processes, the NABAIJI teams have identified a potential risk: the junction between the buoy and the seat can become disconnected. The assembly can loosen gradually and partially at the proximity of the seat, or even completely. This phenomenon, very random, occurs only in very rare cases, however we do not want to take any risk regarding the safety of our users, therefore we recall all our products.
AS A PRECAUTIONARY PRINCIPLE, WE INVITE YOU TO RETURN YOUR PRODUCT TO YOUR NEAREST STORE IN ORDER TO BE REFUNDED.
ROCKY SCREWGATE CARABINER
Reference: 8292246 (1760147), 8292181 (1759997)
Thank you for the confidence you have placed in us by buying a Simond and Rocky Screwgate Carabiner. As part of our quality and safety processes, Simond teams have identified a potential risk: We detected that in very few cases, the screwgate (black part) in the carabiner could be assembled upside down. It can cause an unpredictable unlocking while using it.
WE ASK THAT YOU STOP USING THIS PRODUCT WITHOUT CHECKING IT PRIOR TO USAGE.
Place your carabiner in the right position
Check the screwgate position: If the hollow part is on the top, your carabiner is OK. If the flat part is on the top, your carabiner is not OK
If your carabiner is concerned, or if you have doubt, we invite you to return your product by going to your nearest store in order to be refunded.
Our customer relations center is at your disposal to answer any questions to: (02) 8-850-3322, Monday to Sunday 9am - 8pm.
We thank you for your understanding and apologize for the inconvenience.