We do our best daily to create the most flexible ways of payment in order to meet your satisfaction! As of now, here are the possible payment methods that we can offer to you, all powered by Paynamics.
CASH ON DELIVERY
For users who would prefer to pay upon receiving their parcel, cash on delivery would be the best payment option for you! Just take note of your total amount to be settled based on the email confirmation you received from Decathlon and have it ready for handover once our courier service arrives at your desired delivery address.
Card holders of VISA and Mastercard credit and debit cards will may use this mode of payment to complete their order placement.
E-COMMERCE REFUND PROCEDURE ONLY
This procedure is for users that have placed orders through the website and wish to be refunded for the amount they already paid. The form below is for E-Commerce customers to fill up with the necessary information, which will allow our team to understand your need for a refund and issue it accordingly. The complete processing of your refund (regardless of the mode of payment transfer selected) will take approximately 3 – 10 business days. However, refund processing time does not determine when the full amount will reflect back on the card used as each issuing bank has its own policies for this. Further communication with your specific issuing bank may be necessary for complete information on said policies and timelines.
Please be informed that refunds are subject to observation and will not include the shipping fee paid in the delivery of your parcel. Users who place their orders online but live close enough to any of our Decathlon branches also have the option of visiting the store directly and request for a refund there. This request will require you to bring the items with you to return to the store or have it exchanged at the welcoming desk.
*We highly recommend users who purchased any of our products in a physical Decathlon store (and not online) to return to one of our branches and request for a refund there.
You may process your refund through the form below: