Hello, sports user!
How can we help you?
Online Orders
Delivery
Return and Exchange
Product Information
Decathlon Membership
Store Experience
Corporate Inquiries
Payment Methods
Contact our Stores
We would love to hear from you!
We do our best to process and deliver your orders without a fuss!
If your order is still in our fulfillment center, we’ll be able to take in requests to alter your order. However, if it’s already sent to our partnered couriers for delivery, we’re afraid we won’t be able to grant your alteration requests. Just give our Customer Happiness Team a call through our hotline to make your alteration request.
We’re so sorry for the inconvenience!
For online orders, please contact our Customer Happiness Team and provide us with your order number. If you have received (a) damaged or wrong product/s, please send us photos as well to better serve you.
For store purchases, simply come back to any of our stores with the defective product and your receipt to avail of an exchange or a refund.
Contact our Customer Happiness Team to request the cancellation of your order.
If your order is already in transit to your address and you would still like to opt for cancellation, simply refuse the order upon receiving it from our courier and they will send it back to us.
To track your order, click here.
If you are not available to receive your order please contact Ninja Van to reschedule your delivery. If you are not able to receive your order after three consecutive reschedules the courier will be prompted to send your order back to us. If you have further concerns about the delivery of your order, please contact our Customer Happiness Team.
- Choose your items, pay online, and we will have your order ready for you to pick-up within 24 hours at the Decathlon branch of your choice—Alabang, Pasig, or Masinag.
- Click here for more information on Click and Collect.
- Metro Manila
- Estimated Time of Delivery: 3-5 business days from Monday to Saturday between 9:00AM-10:00PM
- Delivery fees start at PHP 100 and will be determined upon checkout based on the weight of your order.
- Mega Manila
- Estimated Time of Delivery: 12-15 business days from Monday to Saturday between 9:00AM-10:00PM
- Delivery fees start at PHP 150 and will be determined upon checkout based on the weight of your order.
- Provincial Areas
- Estimated Time of Delivery: 15-20 business days from Monday to Saturday between 9:00AM-10:00PM
- Delivery fees start at PHP 200 and will be determined upon checkout based on the weight of your order.
- *Please expect up to 20 business days for remote areas
Click and Collect: Pick up your order at any Decathlon store for FREE!
Home Delivery - FREE for orders above PHP 2000
Yes, we do!
Click here to see and learn more about our Delivery Coverage.
Yes, you can! If your order is still in our fulfillment center, we’ll be able to take in requests to alter your delivery method. However, if it’s already sent to our partnered couriers for delivery, we’re afraid we won’t be able to grant your request for a change in delivery method.
If you still wish to change your delivery method, please contact our Customer Happiness Team to make your request.
To track your order, click here.
If you are not available to receive your order please contact Ninja Van to reschedule your delivery. If you are not able to receive your order after three consecutive reschedules the courier will be prompted to send your order back to us. If you have further concerns about the delivery of your order, please contact our Customer Happiness Team.
This will depend on the processing status of your order at our fulfillment center.
In the event that this happens, please contact our Customer Happiness Team immediately as we will not be able to make any changes to your delivery address once your order has been shipped out.
It is our promise to keep you SATISFIED or SATISFIED!
If your encounter this issue, please contact our Customer Happiness Team immediately so that we may resolve your problem.
Unfortunately, we do not assemble products once we have delivered it to your address.
However, we do accept requests for products to be assembled before delivery (within Metro Manila only). Please contact our Customer Happiness Team upon confirmation of your order so that we can take note of your request accordingly.
Here are the list of items that can be assembled before delivery:
- Treadmill
- Trampoline
- Stand-Up Paddle Board
- Basketball Ring (Model: B300, B400, and B500)
Yes, of course! We take pride in the quality of our products and our dedication to keep our customers satisfied or satisfied. We guarantee a period of 365 days for Decathlon members and 30 days for non-members to return or exchange your purchased items.
However, our Return and Exchange Policy is null and void for consumable products or products that involve hygienic use such as sunblock, creams, gels, water bladders, water bottles, utensils, swimsuits, underwear and the like. For more information about our return policy, click here.
Most of our products are covered by a warranty for the period stipulated on the web page of the product which in most cases is at least 2 years from the date of purchase. Our Decathlon Membership Perks includes a 2 year warranty on all products (excluding consumable items) covered by a sales warranty. For more information about our product warranty, click here.
You may visit any of our Decathlon branches in the Philippines to return your purchase within the return period (365 days for Decathlon members and 30 days for non-members) and avail of a refund.
Please proceed to our store welcoming desk or ask any Sport Leader for assistance with your request!
You may return your online order through any of the following options:
- Visit any of our Decathlon stores in the Philippines to return your purchase and avail of a refund. Click here to find a Decathlon store near you!
- You can request to have your products picked up at your address via our partnered courier. To request for a return through our home collection option please follow these steps:
- Step 1: Sign into your Decathlon account here.
- Step 2: On your account, click on “My orders” then choose an order and click on “View Order Details”
- Step 3: Under the section “Products”, check the box of product/s that you wish to return.
- Step 4: Under the section “Merchandise Return”, provide an explanation in the space provided of why you would like to return the product/s selected. Once done, click on the “Request a return” button.
- Step 5: If you would like to leave a request or alert our Customer Happiness Team for any concerns, you may leave a message through the “add a message” section.
- Step 6: For refunds, please accomplish the refund form that can be found here. Your refund will be processed within 10 business days.
- Once we have reviewed your request for a return, we will have our partnered couriers pick-up the items at your location.
- The first return request is free. We will charge the succeeding return request fees, including pick-up and delivery, to you.
- To track your return request, sign in to your account through the website and click on “My Returns”.
- If you have further concerns about your return request, please contact our Customer Happiness Team.
At any Decathlon Store:
Home Collection (Returns)
Visit any of our Decathlon branches in the Philippines to exchange your purchase within the exchange period (365 days for Decathlon members and 30 days for non-members).
Please proceed to our store welcoming desk or ask any Sport Leader for assistance with your request.
You may exchange your online order through any of the following options:
- Visit any of our Decathlon stores in the Philippines to return your purchase and avail of a refund. Click here to find a Decathlon store near you!
- You can request to have your products picked up at your address via our partnered courier.To request for an exchange through our home collection option please follow these steps:
- Step 1: Sign into your Decathlon account here.
- Step 2: On your account, click on “My orders” then choose an order and click on “View Order Details”
- Step 3: Under the section “Products”, check the box of product/s that you wish to exchange.
- Step 4: Under the section “Merchandise Return”, indicate in the space provided the product/s you would like your purchased products to be exchanged to. Once done, click on the “Request a return” button.
- Step 5: If you would like to leave a request or alert our Customer Happiness Team for any concerns, you may leave a message through the “add a message” section.
- Once we have reviewed your exchange request, we will have our partner courier, Ninja Van, pick up the items subject to exchange at your location. Once we receive the items at our fulfillment center, we will then process the delivery of the new items.
- The first exchange request is free. We will charge the succeeding exchange request fees, including pick-up and delivery, to you.
- To track your exchange request, sign in to your account through the website and click on “My Returns”.
- If you have further concerns about your exchange request, please contact our Customer Happiness Team.
At any Decathlon Store:
Home Collection (Exchange)
- If you returned your store purchase in any of our Decathlon branches, you will receive a cash refund equivalent to the product/s you returned. Please proceed to our store welcoming desk or ask any Sport Leader for assistance with your request.
- If you returned your online order in any of our Decathlon branches, you will receive a cash refund equivalent to the product/s you returned. Take note that the delivery fee of your online order will be excluded from this cash refund. Please proceed to our store welcoming desk or ask any Sport Leader for assistance with your request!
- If you indicated in the refund form that you purchased your online order via Cash on Delivery or our over the counter payment methods you can receive your cash refund in the following ways:
- Bank Transfer: Get your refund transferred to your bank account
- Door to door delivery: Get your refund delivered to your home address
- Cash Card Transfer: Get your refund in your cash card
- Cash Pick-up: Pick-up your refund in remittance centers
- If you indicated in the refund from that you purchased your online order via Credit Card, you will receive your refund back in your Credit Card.
- To know more about the different methods to receive your refund, please accomplish the refund form that can be found here.
- The refund process will take 10 business days to be fulfilled.
Refunds via any Decathlon store:
Refunds via the Refund Form:
If you’re a Decathlon Member, it’s still possible to return your purchase! You can keep track of all your purchases under your membership account by clicking the “My Store orders” tab when you login to your account. Just drop by any of our stores and look for the returns and exchange counter and our teammates will gladly assist you!
For non-members, unfortunately, we will no longer be able to process your request for a return without the receipt of your purchase.
Ask our Sport Leaders!
Message them on Facebook here or shoot them an email at contact.philippines@decathlon.com
Yes, we do!
For our size guid and reference, please refer here.
You may visit www.decathlon.ph to search the product you desire. Once you’re at the product page just click on the “View All Stores Stock” button to see the available stock of the product at our different Decathlon branches.
You may also contact any of our Decathlon stores and ask for the availability of the product you desire!
Yes, you can!
To reserve a product, please contact the store of your choice and any of our teammates will gladly assist you. Please take note that the reservation policy is only valid for 24hrs. If you fail to visit the store to purchase the reserved item within 24hrs, the reservation will be cancelled.
There are many benefits in being a Decathlon Member!
- Becoming a Decathlon Member is FREE!
- All your receipts will be saved in your membership account. Don’t worry , if you lose your receipt, we’ve got you covered!
- Easy returns and exchanges for 365 days upon the date of your purchase!
- Test it. Like it? Buy it! Decathlon Members get to enjoy FREE product tests for three (3) days before purchasing a product. Approach any Sport Leader to help you avail of this perk!
- Enjoy exclusive workshop services printing and embroidery services, bike maintenance, racket restringing, and more!
- Access our stores’ playgrounds for FREE!
- Participate in our store sporting events for FREE!
- Personalized sport and activity newsletters
- Use your membership account to shop online at www.decathlon.ph
- FREE eco-bag on your first purchase as a Decathlon member
Signing up is free, quick, and easy!
Register here and join our Decathlon Family today!
We’ll be very sad to see you go, but alas! You may. :(
Simply send your request to withdraw your membership and delete your account to our Data Protection officer at dpo.philippines@decathlon.com with the subject heading of the email as “DPA Request”.
We apologize for the inconvenience caused!
Please share a screenshot of the issue and contact our Customer Happiness Team and we'll do our best to resolve your problem immediately.
It’s simple and easy! Just log onto your account at www.decathlon.ph and click on “My Profile”. Once you’re at your profile page, scroll down to “My Preferences” and under the “My communication with Decathlon” select “Do not”. Lastly, click on the “Save” button to confirm the changes to your communication settings.
Don’t worry! You can still see updates about our events and promos through our Facebook page.
Tell us about your experience!
Ask our Sport Leaders! Message them on Facebook here or shoot them an email at contact.philippines@decathlon.com
You may also call any of our stores to raise your concern!
Leave us a review! You can visit our Stores Page and click on the corresponding “Write a Review” of the store which you wish to share your experience.
All our sport events are announced through our Facebook page. Just head to the designated store where the event is being held and our teammates will take care of you!
For more information on how to sign up for our events please check our Facebook page.
Sounds awesome! Our Sport Leaders are always looking for new partners who are interested in helping us on our mission to make sport accessible to the many, we would love to hear your ideas! Please send us a message on Facebook or send an email to partnerships.philippines@decathlon.com.
You may also call any of our stores to talk to our teammates for a potential partnership!
You can purchase our Gift Certificates at any Decathlon store in the Philippines!
You may use our Gift Certificates when making a purchase at any Decathlon store in the Philippines. The Gift Certificates cannot be used to purchase products from the Decathlon website.
The Gift Certificate does not have any expiry date and can only be used once.
For more information about the terms and conditions of the Decathlon Gift Voucher click here.
Yes we do!
For more information, check out our workshop services catalogue here.
Yes we do!
For more information, check out our workshop services catalogue here.
Yes we do!
For more information, check out our workshop services catalogue here.
Yes you can!
To reserve a product, please contact the store of your choice and any of our teammates will gladly assist you. Please take note that the reservation policy is only valid for 24hrs. If you fail to visit the store to purchase the reserved item within 24hrs, the product will be sent back to our layout.
Yes you can!
Our corporate sales team will take care of you and your company’s needs. You may reach them at corporate.ph@decathlon.com
We’re definitely excited to collaborate with you! At Decathlon, we believe in building lasting partnerships.
We only do sports related partnerships and we do not provide monetary sponsorships. If you’re up for it, kindly send us your proposal at partnerships.philippines@decathlon.com. Our partnership team will review your proposal and contact you if your proposal has been accepted.
We have multiple payment methods to provide flexibility and convenience when shopping online!
- For users who prefer to pay upon receiving their order, cash on delivery is the best option for you!
- Please remember to take note of the amount to be paid stated in the email confirmation you received from us and have it ready once our courier arrives at your delivery address.
- Visa and Mastercard credit and debit card holders may use this mode of payment.
- Paying over the counter is powered by our internet payment solution provider, Paynamics.
- You can complete the payment of your order through:
- 7 Eleven
- Bank Deposit
- G Cash
- Dragon Pay
- Bayad Center
- For a minimum spend of Php 10,000 you may pay via installment plan for up to 3 months.
- The installment plan is only applicable to BDO credit card holders.
