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What do I need to know about Decathlon's

Operations during Quarantine?

Store Operations
Ordering Online
Delivery and Fulfillment
Payment
Refund, Return and Exchange
Customer Service

Yes! Together with our partner couriers, all safety measures are put in place to ensure a safe and secure delivery so you can continue your sportive practice at home.

Our products are manufactured all around the world then shipped to our warehouse in Malaysia. Once there, they sail to the Philippines for 30 days.

Our products travel for about 30 days before arriving in our warehouse! No type of contaminating agent can survive this long on their surface. Upon their arrival in the warehouse, our teammates then organize them using proper PPEs in order to avoid direct contact with the products. Our warehouse is also cleaned and sanitized on a daily basis.

We do our best to control all the custody chains of the product and we apply safety measures that will minimize the risk of transmission. If you want to take extra precautions we recommend you to:

  • Isolate the products for 72 hours before using them. This way any trace of virus will no longer exist.
  • Sanitize the surface of the box and the products using a cleaning disinfectant.
  • Wash your hands before and after handling the products.
  • Dispose of the box as soon as you open it.
  • Ask the delivery personnel/courier to place the box on the ground and then to distance himself for at least 1.5m before you take the product.

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