Reviews

Our customers rate their satisfaction level and provide feedback about their experience on our website, about the quality of the packaging they received, and finally about their delivery experience.

If you're looking for reviews about our products, you' ll be able to find them directly on the product page.

4.49 / 5

606 Reviews
572 of 572 people recommends decathlon
The website navigation
4.27 / 5
Delivery timing
4.25 / 5
Quality of Delivery Packaging
4.38 / 5
Our products
4.59 / 5
Customer Support
4.41 / 5
The payment
4.61 / 5
Donaleth

One purple bag has small defect in terms of sewing.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Donaleth,<br><br>Thank you for your feedback.&nbsp;We are sorry that the item you purchased are not what you were expecting. We are happy to accept your return for any reason. In fact, as a member of Decathlon you are entitled to a 1 year return and exchange upon the date of purchase. Kindly click this link:&nbsp;<a target="_blank" href="https://www.decathlon.ph/page/return-and-exchange.html">https://www.decathlon.ph/page/return-and-exchange.html</a>&nbsp;to&nbsp;know&nbsp;more&nbsp;about&nbsp;our&nbsp;return and&nbsp;exchange&nbsp;policy&nbsp;or&nbsp;you&nbsp;may&nbsp;contact&nbsp;us&nbsp;at&nbsp;(02) 8-821-3385&nbsp;our&nbsp;Customer&nbsp;Happiness&nbsp;teammates&nbsp;will&nbsp;gladly&nbsp;assist&nbsp;you.<br><br>Again&nbsp;we&nbsp;apologize&nbsp;for&nbsp;any&nbsp;inconvenience&nbsp;it&nbsp;has&nbsp;caused&nbsp;you.&nbsp;Thank&nbsp;you&nbsp;also&nbsp;for&nbsp;purchasing&nbsp;Decathlon products.<br><br>Best,<br>Cyrille
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Edison

Good quality materials and Affordable price...

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Edison,<br><br>Thank you for sharing with us your feedback. We are glad that you loved your new sporting items.&nbsp; We're looking forward to your next online purchase with us.Should you have questions, concerns and compliment please feel free to contact us at&nbsp;(02) 8-821-3385 or you may message at contact.philippines@decathlon.comBest,<br>Cyrille
The website navigation
Our products
Delivery timing
The payment
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Quality of Delivery Packaging
Nina

The item came with lots of dust and rust :(

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Camille Joyce

I love it a lot.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Camille,<br><br>Thank you for writing a review. We appreciate your feedback with regards on loving our products. As Decathlon aims to provide quality sporting products yet affordable.&nbsp;<br><br>We're looking forward to your next online purchase with us. Have a sportive day!<br><br>Best,<br>Cyrille
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Ruben

Sana man lang bukod sa box naka plastic yung bag..so disappointing yung package sa loob. Although me balot yung box ng plastic i think si courier na yung naglagay nun. Very poor packaging from your side

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Ruben,<br><br>We sincerely apologize for what happened on your online purchased with us, this is not the service we would like our customers to experience. We will take this on our account and I will raise this concern to our fulfillment team so that it won't happen to any of our customers and to you also for your next online purchase.<br><br>Again, on behalf of our team I sincerely apologize and thank you for your kind consideration and understanding towards this matter. We hope that you won't stop choosing our products.&nbsp;<br><br>Best,<br>Cyrille
The website navigation
Our products
Delivery timing
Customer Support
Quality of Delivery Packaging
Donnie Ray

Good quality products. Needs to improve in availability in sizes

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Cherry Mae

Although shipping took a bit longer than what I expected. Overall the transaction was smooth and oackage arrived in good quality.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Cherry,<br><br>Thank you for sharing your feedback with us.<br><br>We're thrilled that your transaction with us went smoothly. We hope you will enjoy using your new sporting items. As for the delivery, we are sorry that we did not meet your expectation on delivering your items on your expected time. We will relay your feedback to our partnered courier so that they can improve their service in terms of complying on their lead time commitments.<br><br>Nevertheless, we are grateful that you chose Decathlon products for your sporting goods. We're looking forward to your next transaction with us. Should you have questions, concerns and compliments you may contact us at&nbsp;(02) 8-821-3385 or you may message us at contact.philippines@decathlon.com<br><br>Have a sportive day!<br><br>Best,<br>Cyrille
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
JM

Products are good value for the money.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello JM,<br><br>Thank you for sending us a review. We're glad to hear that you love our products. As Decathlon aims to give our sport users affordable yet quality products. We are very happy that we made a cut on giving you the service and quality products. We're looking forward on your next online transaction with us.<br><br>Should you have questions, concerns and compliments you may send us a message at contact.philippines@decathlon.com or you may contact us at&nbsp;(02) 8-821-3385.<br><br>Thank you and have a sportive day!<br><br>Best,<br>Cyrille
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Christine

Mobile application please.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Nathaneil

Please update your website regarding the exchange policy if the member lost their receipt tht thay can still exchange it at the store. Thanks

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging