Reviews

Our customers rate their satisfaction level and provide feedback about their experience on our website, about the quality of the packaging they received, and finally about their delivery experience.

If you're looking for reviews about our products, you' ll be able to find them directly on the product page.

4.47 / 5

644 Reviews
601 of 601 people recommends decathlon
The website navigation
4.24 / 5
Delivery timing
4.23 / 5
Quality of Delivery Packaging
4.37 / 5
Our products
4.57 / 5
Customer Support
4.37 / 5
The payment
4.59 / 5
Nikko

Website is slow and inventory is not current. Checked an item in the website for it's availability. Double checked it by calling the branch to confirm availability and i was told it was available. Went to the store in less than 30mins. Was told that they cannot find the item! Was advised to order online instead as there were stocks in the other stores. Ordered and paid for it online, to be delivered at home. Received a confirmation of my order. Low and behold, after 2 days, i got an email saying that the item was out of stock! Called up another branch to double check if it was indeed out of stock. Guess what, they had 2 available stocks. Went there to pick it up myself. Kudos to the customer facing staff, they were genuinely helpful. Unfortunately, the inventory and online ordering is rubbish and it is a shame.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Nikko,<br><br>Thank you very much for your time in giving us feedback regarding your online shopping experience at Decathlon.<br><br>I would like deeply apologize for such a hassle online experience. If I was in your shoes, I will definitely feel the same way. I will take note of this and advise the team across the stores regarding proper relay of information to you, our beloved users. Aside from that, I will advise our inventory and stock management team to improve item availability both online and in stores.<br><br>Again, we're very sorry and we hope to see you again soon.<br>Should there be any questions, please don't hesitate to send us an email at contact.philippines@decathlon.com or call us at 8 850 3322.<br><br>Sportively yours,<br>James
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Carlo

Did not receive my order at all. Customer service told me there was an issue with the courier, so they cannot commit with their given delivery dates. Canceled my order instead.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
<p>Hello Carlo,</p><p><br></p><p>Thank you for your feedback. We truly apologize for the inconvenience caused. Rest assured, we will take this into account to improve our services.</p><p><br></p><p>If you have further concerns, please don't hesitate to reach us at contact.philippines@decathlon.com or call us at (02) 850-3322.</p><p><br></p><p>Sportively, </p><br/><p>Decathlon Philippines</p>
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Badj

Item is poor quality

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
JM

I received an email from you stating thatbi have received. You guys didnt even deliver it

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
<p>Hello JM,</p><p><br></p><p>Thank you very much for your feedback.</p><p><br></p><p>We would like to deeply apologise for not delivering your order. For us to know what happen, kindly send your name and your order number to <strong>contact.philippines@decathlon.com</strong> and we will contact you right away.</p><p><br></p><p>Again, we're very sorry ofr this and we hope we hear from you soon.</p><p><br></p><p>Best,</p><br/><p>James</p>
Delivery timing
Customer Support
M

My experience with Decathlon was truly terrible! First of all, I placed my order sometime during the holy week and understood that there will be delay given the festivities. But I did not expect it to arrive 2 weeks after. I was gonna wear the pants I ordered for an academic fieldwork that weekend. I was forced to wear other pants not suitable for the fieldwork. I kept checking the whereabouts of my package in your website. Your tracking is also deceiving as it keeps showing: expect delivery April 24-25, by 10pm. But it never came. (By the way, some people are already asleep by 10pm!) I honestly thought it will never arrive. I was wrong not to cancel it because when it arrived, the pants was so large and thin! I deeply regret availing your products and would not recommend others. Had I only known it will turn out like this, I would buy a non-branded pants at shopee for roughly the same price. Sorry for this. But your service and products itself is just isn’t worth the money.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Cyd

You sent me the wrong size for the boxing gloves that I ordered!!! You sent me a size 6 instead of a size 10. Now the boxing gloves is out of stock!!! This is so unacceptable! You should refund my payment asap!!!

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Customer Support
Quality of Delivery Packaging
Robert

90 percent of items out of stock,<br /> When ordered my items stock available then after paying not available and no option but to change item to something i did not like

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Jepot

They couldn’t find my address, and they’d give updates 2-3 days after they’d miss the expected delivery date.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
eric

Please improve you delivery logistic provider. better to be partnered with jrs or lbc or 2go. they cover all the area of the philippines. better than your fruit ninja delivery. they only cover NCR..

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging
Mio

I didn't receive the package on time and when I contacted support 2 days after it was supposed to arrive and they couldn't give me a date on when it will arrive. I cancelled the order but am still waiting on reimbursement of my payment which I have heard nothing of 2 weeks after I cancelled the order.<br /> <br /> I now receive an email telling me my order has been delivered? I am very confused.

Verified purchase What is a review "Verified purchase" ?

Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.

We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.

If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.

The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
The website navigation
Our products
Delivery timing
The payment
Customer Support
Quality of Delivery Packaging