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Reviews
Our customers rate their satisfaction level and provide feedback about their experience on our website, about the quality of the packaging they received, and finally about their delivery experience.
If you're looking for reviews about our products, you' ll be able to find them directly on the product page.
Cherry Mae
Although shipping took a bit longer than what I expected. Overall the transaction was smooth and oackage arrived in good quality.
Verified purchase What is a review "Verified purchase" ?Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.
We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.
If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.
The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Cherry,<br><br>Thank you for sharing your feedback with us.<br><br>We're thrilled that your transaction with us went smoothly. We hope you will enjoy using your new sporting items. As for the delivery, we are sorry that we did not meet your expectation on delivering your items on your expected time. We will relay your feedback to our partnered courier so that they can improve their service in terms of complying on their lead time commitments.<br><br>Nevertheless, we are grateful that you chose Decathlon products for your sporting goods. We're looking forward to your next transaction with us. Should you have questions, concerns and compliments you may contact us at (02) 8-821-3385 or you may message us at contact.philippines@decathlon.com<br><br>Have a sportive day!<br><br>Best,<br>Cyrille
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JM
Products are good value for the money.
Verified purchase What is a review "Verified purchase" ?Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.
We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.
If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.
The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello JM,<br><br>Thank you for sending us a review. We're glad to hear that you love our products. As Decathlon aims to give our sport users affordable yet quality products. We are very happy that we made a cut on giving you the service and quality products. We're looking forward on your next online transaction with us.<br><br>Should you have questions, concerns and compliments you may send us a message at contact.philippines@decathlon.com or you may contact us at (02) 8-821-3385.<br><br>Thank you and have a sportive day!<br><br>Best,<br>Cyrille
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Christine
Mobile application please.
Verified purchase What is a review "Verified purchase" ?Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.
We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.
If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.
The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
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Michiel
I received the bicycle I ordered within the week delivered at home. I still need to test the bike, but it all looks good
Verified purchase What is a review "Verified purchase" ?Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.
We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.
If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.
The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Michiel,<br><br>Thank you for leaving us a feedback. We are glad that you already get hold of your item. We hope that you will enjoy using the product and please do leaves us a feedback again once you test the bike. <br><br>Should you have questions, concerns and compliment kindly send us a message at contact.philippines@decathlon.com or you may contact us at (02) 8-821-3385. <br><br>Thank you for choosing Decathlon products fr your sporting needs.<br><br>Have a sportive day!<br><br>Best,<br>Cyrille
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Jonathan
Granted that decathlon.ph carries products that are never normally carried in bricks-and-mortar sporting goods store, the shopping experience would be a lot more satisfactory if any and all of the products featured are available.
Verified purchase What is a review "Verified purchase" ?Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.
We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.
If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.
The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
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J
Website is rather slow. Everything else is excellent; from quality, product range to delivery.
Verified purchase What is a review "Verified purchase" ?Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.
We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.
If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.
The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
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Anna Larriza
I think delivery fee was a little over the bill, charging 100. Overall item quality is good. Also hope to have other payment option in the future, like COD.
Verified purchase What is a review "Verified purchase" ?Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.
We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.
If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.
The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Anna,<br><br>Thank you for letting us know know about this. Your feedback helps us get better. We're glad that you find our products convenient for your sporting needs. As for the payment option, Cash on delivery (COD) was indeed part of our mode of payments, perhaps on the time you placed your order it was not available due to system maintenance. Also, you may avail our free shipping by purchasing php2000 and above worth of Decathlon products.<br><br>We're looking forward to your next online purchase with us. Should you have concerns, compliments and questions please feel free to contact us at (02) 8-850-3322 or you may message us at contact.philippines@decathlon.com<br><br>Have a sportive day!<br><br>Best,<br>Cyrille
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Analiza
Good quality . Love it
Verified purchase What is a review "Verified purchase" ?Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.
We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.
If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.
The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Analiza,<br><br>Thank you for your feedback with regards on our products. We are glad that you loved your new sporting goods. We're looking forward to your next online purchase with us.<br><br>Should you have concerns, compliments and questions please feel free to contact us at (02) 8-850-3322 or you may message us at contact.philippines@decathlon.com<br><br>Have a sportive day!<br><br>Best,<br>Cyrille
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CARPIO
My advice is that whenever you receive a message in your fb account... Please have a quick response so that costumers may have nothing to worry & it is better if you could send a picture of our actual orders before shipping. THANK YOU.
Verified purchase What is a review "Verified purchase" ?Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.
We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.
If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.
The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Nelia,<br><br>Thank you for your review, we really appreciate you bringing this to our attention. We always aim to deliver a great customer experience. We will use your feedback to make us better and to ensure this doesn’t happen again.<br><br>Should you have concerns, compliments and question please feel free to contact us at (02) 8-850-3322 or you may message us at contact.philippines@decathlon.com<br><br>Have a sportive day!Best,<br>Cyrille
CARPIO found this answer helpful
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carlo
should have a box
Verified purchase What is a review "Verified purchase" ?Where review is marked as "Verified purchase" confirmed by Decathlon, this means that we could verify that the client who filed this opinion has purchased the product from us.
We can confirm purchases for the reviews expressed on a request by e-mail after purchase or when the customer has this review from his personal space.
If review is not marked as "Verified purchase", this does not mean that the author's review has no experience with the product may have given his review directly on the site without unique identification, or the product has been offered or paid.
The label "Verified purchase" lets help you judge the reliability of a review.
(Philippines)
Response of the brand
Hello Carlo,<br><br>Thank you for sharing with us your feedback.<br><br>We apologize if the packaging is not what you expected. We will take note of this one and we will relay this to our fulfillment team so that they will improve the packaging of our online orders.<br><br>We're looking forward to your next online transaction with us. Should you have concerns please feel free to contact us at (02) 8-850-3322 or you may send us a message at contact.philippines@decathlon.com<br><br>Have a sportive day!<br><br>Best,<br>Cyrille
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