We pride ourselves on the quality of our products and believe we are directly responsible for the Satisfaction of our Customers. To guarantee your complete satisfaction, you have 365 days to return or exchange your purchase.

Exchange policy

Didn't pick-up the correct size or color? No worries! We are happy to exchange it for free, within 365 days!

How to process my exchange:

Please note that this option should only be selected for users who placed an order online and wish to return items received to Decathlon or are requesting for an exchange due to size issues and color preference. In the event that you wish to be refunded, kindly proceed to the last section of this page where you will find the “E-Commerce Refund Procedure ONLY”, which includes the refund form that is to be filled out.

  1. Head over and sign in at www.decathlon.ph.

  2. Once you’re on your profile dashboard, click on “My Purchases: and then “Online Purchases”.

  3. Click on the order reference of the order that you want to return. Scroll down to the bottom of the page to see the details.

  4. Fill in the needed information. Please don’t forget to put in the reason behind the return. Should you opt for a cash refund, please input in the input box that you would prefer a refund and someone from our team will contact you on how to process the refund. Our refund time frame 10 business days.

  5. Click on send! We will update you as soon as we review your return and exchange request.. You will also receive a series of emails all throughout the process.

 

How do I track my merchandise returns?

  1. On your profile dashboard, click on “My merchandise returns” or drop us a mail at contact.philippines@decathlon.com.

What is the process for online merchandise returns?

  1. Once we review your merchandise return request, we will have our courier, Ninja Van, come by your location to pick up the item/s.

  2. Once we have it on hand, we will then process the new item and send it back to you.

The whole process takes 3-5 business days.

 

Is the merchandise return free?

The first request is free, unless we make a mistake upon the exchange. After the first merchandise return, we will be charging the shipping fee to you.

E-commerce Refund Procedure Only

  1. For users that have placed their orders through their website and wish to be refunded for the amount they already paid. The form below is for E-Commerce customers to fill up with the necessary information, which will allow our team to understand your need for a refund and issue it accordingly. Complete processing of your refund (regardless of the mode of payment transfer selected) can take from 3 – 10 business days. Refund processing time, however does not determine when the full amount will reflect back on the card used as each issuing bank has its own policies on this. Further communication with your specific issuing bank may be necessary for complete information on said policies and timelines.

  2. As seen in the form below, refunds are subject to observation and will not include the shipping fee paid in the delivery of your parcel. Users who place their orders online but live close enough to one of our Decathlon branches also have the option of visiting the store directly and request for a refund there. This request will require you to bring the items with you to return to the store or have it exchanged at the welcome desk.

  3. *Please note that we highly recommend users who purchased any of our products in a physical Decathlon store and not online to return to one of our branches and request for a refund there. You may process your Refund through Decathlon Philippines' Refund Form.


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