We pride ourselves on the quality of our products and believe we are directly responsible for the Satisfaction of our Customers. To guarantee your complete satisfaction, you have 365 days to return or exchange your purchase.

Exchange policy

Didn't pick-up the correct size or color? No worries! We are happy to exchange it for free, within 365 days!

How to process my exchange:

  1. Head over and sign in at www.decathlon.ph.

  2. Once you’re on your profile dashboard, click on “My Purchases: and then “Online Purchases”.

  3. Click on the order reference of the order that you want to return. Scroll down to the bottom of the page to see the details.

  4. Fill in the needed information. Please don’t forget to put in the reason behind the return. Should you opt for a cash refund, please input in the input box that you would prefer a refund and someone from our team will contact you on how to process the refund. Our refund time frame 10 business days.

  5. Click on send! We will update you as soon as we review your return and exchange request.. You will also receive a series of emails all throughout the process.

 

How do I track my merchandise returns?

  1. On your profile dashboard, click on “My merchandise returns” or drop us a mail at contact.philippines@decathlon.com.

What is the process for online merchandise returns?

  1. Once we review your merchandise return request, we will have our courier, Ninja Van, come by your location to pick up the item/s.

  2. Once we have it on hand, we will then process the new item and send it back to you.

The whole process takes 3-5 business days.

 

Is the merchandise return free?

The first request is free, unless we make a mistake upon the exchange. After the first merchandise return, we will be charging the shipping fee to you.


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