The cost of your delivery depends on the weight of your order, your delivery location, and the period of delivery.
The delivery price will be indicated on your check-out page before payment. In this moment, our exclusive courier is Ninja Van Philippines. To know more about their service, please click here.
Metro Manila: Binondo, Caloocan City, Ermita, Intramuros, Las Pinas, Makati, Malabon, Malate, Mandaluyong, Malate, Marikina, Muntinlupa, Navotas, Paco, Pandacan, Paranaque, Pasay, Pateros, Port Area, Quezon City, Quiapo, Sampaloc, San Juan City, San Miguel, San Nicolas, Santa Ana, Santa Cruz, Taguig City, Tondo I & II, Valenzuela
Mega Manila: Batangas, Bulacan, Cavite, Laguna, Rizal
Provincial (NEW): Bataan, Benguet, Cagayan, Isabela, La Union, Nueva Ecija, Nueva Vizcaya, Pampanga, Pangasinan, Tarlac, Zambales, Albay, Camarines Norte, Camarines Sur, Quezon, Catanduanes, Oriental Mindoro, Cebu, Eastern Samar, Iloilo, Leyte, Negros Occidental, Negros Oriental, Northern Samar, Southern Leyte, Western Samar, Davao del Norte, Davao del Sur, Misamis Oriental, Zamboanga del Norte, Zamboanga del Sur, Zamboanga Sibugay, Misamis Occidental, Lanao del Norte
Fees vary depending on the period of delivery, location and weight.
To track your order, simply visit this website (https://www.ninjavan.co/en-ph/?tracking_id=), click "Track My Order" then enter the tracking number that was sent to you via Email and/or SMS.
If you have not received the tracking number, please feel free to send us an email to firstname.lastname@example.org or call us at 02 850-DECA (3322)
TO KNOW MORE ABOUT THE STATUS OF YOUR PARCEL, YOU CAN DIRECTLY CONTACT NINJA VAN AT 02 231-2177
If for any reason that you are not available to receive your order, please call Ninja Van to reschedule the delivery. If you still fail to receive your order after three consecutive reschedules, the courier will return your parcel to the store for you to pick up.
Order with heavy items
Items include but not limit to:
1. Fitness equipment
2. Basket ball hoop
3. Table tennis table
4. Selected punching bag
5. Items with cumulative weight that is more than 30 Kg
How will this item(s) be shipped to me and what is the estimated delivery time?
Orders with bulky item(s) will be shipped via a third party courier company (e.g. Transportify). The scheduled delivery time for such orders is within 1-2 working days between 9am to 6pm. Our pick and pack team will contact you once your parcel is ready to be ship out to confirm the date of delivery.
Should there be any questions regarding the delivery coverage and fees, please don't hesitate to contact our Customer Happiness Team. We would be very happy to assist you.